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This section covers recommended email configurations for the following:
Many organizations use email anti-spamming technology to filter out unwanted or suspect emails. Parts of PeopleFluent RMS use built in email functionality (known as Internal Email) to send information to RMS users. Some enterprise email anti-spamming technology may interpret this type of email as suspect and therefore not deliver the message. This issue is due to the email message containing the organization’s domain name ( …@organization.com), yet having a corresponding IP address signature that is outside the organization’s IP address range.
Many organizations implement anti-spamming technologies to reduce the number of unwanted or questionable emails. If your organization has implemented this anti-spam technology or if you are experiencing email difficulties using PeopleFluent RMS, the remainder of this section should be reviewed.
PeopleFluent recommends that all clients whitelist emails from any PeopleFluent server. Any email sent from a server with a reverse DNS look-up value of *.peoplefluent.com or *.peoplefluent.eu.com should be whitelisted. If your spam filtering software is unable to whitelist domains, PeopleFluent can provide your organization with the IP addresses from which production email messages are currently sent.
PeopleFluent will normally have a primary set of IP address ranges from which emails can be sent, although additional ranges may be used for load balancing purposes and future expansion.
Non-production PeopleFluent environments may have separate IP addresses from which emails are sent. These IP addresses will need to be requested separately, as they are subject to change. For this reason, PeopleFluent recommends that the PeopleFluent domain is whitelisted, rather than individual IP addresses.
Allowing predefined IP address ranges ensures valid PeopleFluent RMS-generated emails are able to pass through your firewalls.
Anti-spamming technology can reside on an individual’s desktop computer as well as at the enterprise level. If your organization relies on anti-spamming technology using an email client such as Microsoft Outlook or Lotus Notes, you may also need to modify the policies of these email applications to accommodate the published IP address ranges PeopleFluent uses for email communication.
It is important to note that PeopleFluent utilizes multiple outgoing mail servers for load balancing and redundancy. At any time, mail may be routed through any of the production mail servers. Whitelists and other anti-spam management tools should be configured to accept mail from any of these sources.
In addition, PeopleFluent may change one or more of the IP address ranges to accommodate changes in our engineering, architecture or infrastructure. PeopleFluent may also remove or add IP address ranges for the same purpose. PeopleFluent will provide as much advance notice as possible to your organization should there be changes to the IP address ranges.
Additional Information
Microsoft Outlook and Lotus Notes Integration
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